Frequently Asked Questions

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Proactive maintenance and monitoring for all your covered equipment, operating systems and applications:

  • Patch management and service pack updates
  • Antivirus and anti-spam management, updates and remediation
  • Managed backups and disk image restorations
  • Storage and memory optimization
  • User account management and administration
  • Network and internet monitoring to ensure uptime
  • Installation and support for firewalls, routers, and switches

Vendor management services. Whenever a problem arises with a device or business application serviced by a vendor, one call to notify us is all you need. From there we’ll resolve the problem on your behalf.

  • Broadband vendors
  • Phone service and equipment vendors
  • Copier/fax/scanner/document imaging vendors
  • Business application vendors
  • Hosted website/domain registration vendors

We deploy a number of technology solutions to reduce your costs, increase your revenue, and mitigate your business risks. Some examples of these solutions are:

  • Cost-saving voice, data T1, and integrated T1 packages
  • Productivity-enhancing Voice-over-IP hardware and software
  • Revenue-generating web development solutions that drive clients to your online presence
  • Disaster recovery and business continuity planning to mitigate your risks in the event of a disaster
  • Efficiency-boosting mobility solutions to keep your workforce connected, no matter where they are
  • High availability solutions, such as co-location services, for your mission-critical systems

Examples of services not covered under our flat-fee service plan include the cost of:

  • Replacing hardware
  • New hardware
  • Shipping costs
  • Software licensing, renewal, and upgrade fees
  • Third-party vendor, or manufacturer support/incident fees

Whenever the potential arises for additional fees outside of our flat-fee, advanced notice will be given to request approval.

Just give us a call at +1 (888) 229-5694. We’re happy to schedule an appointment with you to discuss your particular business needs.

Our process begins with a technology assessment that includes a needs analysis and a cost-savings investigation. After examining the results, we will make a recommendation to meet your current and future business needs.